Here to help.
Guides, fixes, and a real person at the end of the line.
Setup guides
From the box to the first show, step by step: plugging in, the app, pairing, Wi-Fi, hanging and showtimes. Get started is the same guide the poster screen points to.
Troubleshooting
Screen won't wake? TV ignoring the schedule? Wi-Fi moved house? The common fixes, written for humans.
Contact
Email hello@flarepointlabs.com and a real person replies.
Updates, guaranteed.
Every device receives security updates for a minimum of three years from the date the last unit was sold, stated here, on the packaging, and in the app under Settings, then About, because it's the law and because it's right. Feature updates are free.
Found a vulnerability?
Tell us first: security@flarepointlabs.com. Our vulnerability disclosure policy explains what to expect. Warranty terms ship in the box: a one-year warranty as standard, on top of your statutory rights.